4. Tech history is poorly documented and poorly understood.
People who learn to create tech can usually find out every intimate detail of how their favorite programming language or device was created, but it’s often near impossible to know why certain technologies flourished, or what happened to the ones that didn’t. While we’re still early enough in the computing revolution that many of its pioneers are still alive and working to create technology today, it’s common to find that tech history as recent as a few years ago has already been erased. Why did your favorite app succeed when others didn’t? What failed attempts were made to create such apps before? What problems did those apps encounter — or what problems did they cause? Which creators or innovators got erased from the stories when we created the myths around today’s biggest tech titans?
All of those questions get glossed over, silenced, or sometimes deliberately answered incorrectly, in favor of building a story of sleek, seamless, inevitable progress in the tech world. Now, that’s hardly unique to technology — nearly every industry can point to similar issues. But that ahistorical view of the tech world can have serious consequences when today’s tech creators are unable to learn from those who came before them, even if they want to.
5. Most tech education doesn’t include ethical training.
In mature disciplines like law or medicine, we often see centuries of learning incorporated into the professional curriculum, with explicit requirements for ethical education. Now, that hardly stops ethical transgressions from happening—we can see deeply unethical people in positions of power today who went to top business schools that proudly tout their vaunted ethics programs. But that basic level of familiarity with ethical concerns gives those fields a broad fluency in the concepts of ethics so they can have informed conversations. And more importantly, it ensures that those who want to do the right thing and do their jobs in an ethical way have a firm foundation to build on.
But until the very recent backlash against some of the worst excesses of the tech world, there had been little progress in increasing the expectation of ethical education being incorporated into technical training. There are still very few programs aimed at upgrading the ethical knowledge of those who are already in the workforce; continuing education is largely focused on acquiring new technical skills rather than social ones. There’s no silver-bullet solution to this issue; it’s overly simplistic to think that simply bringing computer scientists into closer collaboration with liberal arts majors will significantly address these ethics concerns. But it is clear that technologists will have to rapidly become fluent in ethical concerns if they want to continue to have the widespread public support that they currently enjoy.
6. Tech is often built with surprising ignorance about its users.
Over the last few decades, society has greatly increased in its respect for the tech industry, but this has often resulted in treating the people who create tech as infallible. Tech creators now regularly get treated as authorities in a wide range of fields like media, labor, transportation, infrastructure and political policy — even if they have no background in those areas. But knowing how to make an iPhone app doesn’t mean you understand an industry you’ve never worked in!
The best, most thoughtful tech creators engage deeply and sincerely with the communities that they want to help, to ensure they address actual needs rather than indiscriminately “disrupting” the way established systems work. But sometimes, new technologies run roughshod over these communities, and the people making those technologies have enough financial and social resources that the shortcomings of their approaches don’t keep them from disrupting the balance of an ecosystem. Often times, tech creators have enough money funding them that they don’t even notice the negative effects of the flaws in their designs, especially if they’re isolated from the people affected by those flaws. Making all of this worse are the problems with inclusion in the tech industry, which mean that many of the most vulnerable communities will have little or no representation amongst the teams that create new tech, preventing those teams from being aware of concerns that might be of particular importance to those on the margins.
7. There is never just one single genius creator of technology.
One of the most popular representations of technology innovation in popular culture is the genius in a dorm room or garage, coming up with a breakthrough innovation as a “Eureka!” moment. It feeds the common myth-making around people like Steve Jobs, where one individual gets credit for “inventing the iPhone” when it was the work of thousands of people. In reality, tech is always informed by the insights and values of the community where its creators are based, and nearly every breakthrough moment is preceded by years or decades of others trying to create similar products.
The “lone creator” myth is particularly destructive because it exacerbates the exclusion problems which plague the tech industry overall; those lone geniuses that are portrayed in media are seldom from backgrounds as diverse as people in real communities. While media outlets may benefit from being able to give awards or recognition to individuals, or educational institutions may be motivated to build up the mythology of individuals in order to bask in their reflected glory, the real creation stories are complicated and involve many people. We should be powerfully skeptical of any narratives that indicate otherwise.
8. Most tech isn’t from startups or by startups.
Only about 15% of programmers work at startups, and in many big tech companies, most of the staff aren’t even programmers anyway. So the focus on defining tech by the habits or culture of programmers that work at big-name startups deeply distorts the way that tech is seen in society. Instead, we should consider that the majority of people who create technology work in organizations or institutions that we don’t think of as “tech” at all.
What’s more, there are lots of independent tech companies — little indie shops or mom-and-pop businesses that make websites, apps, or custom software, and a lot of the most talented programmers prefer the culture or challenges of those organizations over the more famous tech titans. We shouldn’t erase the fact that startups are only a tiny part of tech, and we shouldn’t let the extreme culture of many startups distort the way we think about technology overall.